United Continental Holdings Inc UAL 0.69% has found itself in the middle of a PR nightmare Monday after a video of police forcibly removing a paying customer from an overbooked flight on Sunday night has gone viral.
Following the incident, CEO Oscar Munoz issued an official apology for the way the man was treated.
“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers,” Munoz said.
Many Twitter Inc TWTR 0.78% users were both entertained and outraged by the incident and the apology. Here’s nine of Monday’s best #United tweets.
Some twitter users were concerned about the implications of United’s overbooking policies:
@Reflog_18 When you are flying @united, and someone says the plane is looking pretty full today.
This tweeter offered to help United out by providing some complementary editing serviced for Munoz:
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0
@united I fixed this for you! @united #unitedairlinespic.twitter.com/BgToLV3ih7
This man couldn’t help pointing out the irony of United’s trademark catchphrase:
United. Fly the Friendly Skies. Friendly…like this boot on your throat.
One tweeter was looking for some clarifications about United’s overbooking policies:
Hey @united my aunt flies LA to Chicago tomorrow & I was wondering if it’s at all possible, can you not beat the absolute shit out of her?
Despite the overwhelming backlash against United, one tweeter expressed a bit of empathy toward at least one United employee:
Imagine being the #United employee that has to take that seat.
“How’s it going? Just gonna put the ol’ bag up here…Yep, 18A, that’s me.”
While many tweeters were critical of United, at least a few were…
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