A new report by KeyBanc Capital Markets and Pacific Crest focuses on the digital revolution currently happening in the restaurant business. According to the report, the convergence of technology and food service is reaching a “tipping point,” and it is creating both opportunities and challenges for the restaurant business.

Importance Of Technology

Restaurant analysts Chris O’Cull and David Carlson name several ways in which technology is important for modern restaurant operators. If utilized effectively, technology can serve both to increase customer spending and lower service costs. In addition, technology (or lack thereof) can serve to both attract customers or drive them to the competition.

The Numbers

Although the world still has a long way to go in the marriage between restaurants and technology, the report included…

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