eBay Inc EBAY and subsidiary PayPal recently issued changes to their user agreements that will go into effect on July 1. One aspect of the new agreement, provisions allowing eBay and PayPal to call and text customers, was quick to raise concerns among users.

Apparently, users were not the only ones concerned with the policy changes, as the New York state attorney general’s office is now asking eBay for clarification on the policy.

The Language

The proposed user agreement states that eBay and PayPal have the right to use “autodialed or prerecorded calls or text messages” to contact users. eBay and PayPal could call users to collect debts, gather information or offer promotions.

It’s not just the inclusion of the automated calls and texts in the terms that are troubling. There is also no mention of an “opt-out” option for users who do not wish to be contacted by the companies.

PayPal Defends The Terms

In a blog post last week, PayPal attempted to calm…

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